Privacy Policy — How 1 x bat Protects Your Data

01 Who We Are

1 x bat is an online gaming platform serving players in Bangladesh and other permitted jurisdictions. When you register an account, place a bet, or interact with any part of the 1 x bat platform, 1 x bat acts as the data controller responsible for your personal information. This means we determine how and why your data is processed, and we are accountable for keeping it safe.

If you have any questions about how 1 x bat handles your personal data, or if you want to exercise any of your data rights, you can reach the 1 x bat privacy team directly at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

02 Data We Collect

1 x bat collects only the personal data that is necessary to provide you with a safe, functional, and compliant gaming experience. The categories of data we collect are described below.

1 x bat does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law and with your explicit consent. We do not collect data from social media profiles or third-party data brokers.

03 How We Use Your Data

Every piece of data that 1 x bat collects is used for a specific, documented purpose. We do not use your data for purposes beyond what is described here without first obtaining your consent or being required to do so by law.

• Account management: Your identity and contact data is used to create and maintain your 1 x bat account, verify your identity, and communicate important account updates to you.
• Payment processing: Your financial data is used to process deposits and withdrawals via bKash, Nagad, and Rocket. 1 x bat does not store full payment credentials — only the reference information needed to process transactions.
• Fraud prevention and security: Technical and usage data is analysed to detect unusual account activity, prevent unauthorised access, and identify potential fraud or money laundering.
• Responsible gaming: Usage data — including session length, bet frequency, and deposit patterns — is monitored to identify players who may be showing signs of problem gambling. This data is used to trigger responsible gaming interventions where appropriate.
• Platform improvement: Aggregated, anonymised usage data is used to understand how players interact with 1 x bat and to improve the platform experience. This data cannot be traced back to individual players.
• Legal compliance: 1 x bat is required by law to retain certain records for specified periods and to report certain transactions to regulatory authorities. Your data may be used for these purposes.
• Customer support: Communications data is used to resolve support queries and improve the quality of the 1 x bat support service.

1 x bat does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If an automated system flags your account for any reason, a member of the 1 x bat team will review the flag before any action is taken.

04 Legal Basis for Processing

1 x bat processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: Processing that is necessary to provide you with the 1 x bat service you signed up for, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and tax reporting obligations.
• Legitimate interests: Processing carried out for the legitimate interests of 1 x bat, such as fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending you promotional communications. You can withdraw consent at any time by contacting support or updating your account preferences.

05 Data Sharing

1 x bat does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle your data securely and in accordance with this privacy policy.

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the data they hold.
• Identity verification providers: When 1 x bat is required to verify your identity, your identity data may be shared with a third-party verification service. These providers are bound by strict data processing agreements.
• Regulatory and legal authorities: 1 x bat may be required by law to share certain data with regulatory bodies, law enforcement agencies, or courts. We will only do so when legally required and will notify you where permitted by law.
• Technology service providers: 1 x bat uses third-party technology providers for hosting, security, and analytics. These providers act as data processors on our behalf and are contractually prohibited from using your data for their own purposes.

All third parties with whom 1 x bat shares data are required to implement appropriate technical and organisational security measures. 1 x bat remains responsible for ensuring that any data shared with third parties is handled in accordance with this privacy policy.

06 Cookies and Tracking

1 x bat uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. Cookies are small text files stored on your device when you visit the 1 x bat website or use the 1 x bat app.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: Used to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymised. You can opt out of analytics cookies via your browser settings.
• Preference cookies: Store your platform preferences, such as language settings and display options, so you do not have to reset them each visit.

1 x bat does not use third-party advertising cookies or tracking pixels that share your data with advertising networks. The 1 x bat platform does not display third-party advertisements.

07 Data Retention

1 x bat retains your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. The retention periods for different categories of data are outlined below.

• Account data: Retained for the duration of your account and for a period of 5 years after account closure, in accordance with anti-money laundering regulations.
• Transaction records: Retained for 7 years from the date of the transaction, as required by financial regulations.
• Identity verification documents: Retained for 5 years after account closure or the completion of the verification process, whichever is later.
• Support communications: Retained for 2 years from the date of the last communication, unless the communication relates to an ongoing dispute.
• Technical and usage data: Retained for 13 months from the date of collection, after which it is anonymised or deleted.

When data is no longer required, 1 x bat deletes it securely or anonymises it so that it can no longer be linked to you. We do not retain data indefinitely or beyond the periods described above without a specific legal justification.

08 Your Rights

You have a number of rights over your personal data held by 1 x bat. These rights are described below. To exercise any of these rights, contact the 1 x bat privacy team at [email protected]. We will respond within 30 days of receiving your request.

09 Children's Privacy

The 1 x bat platform is strictly for adults aged 18 and over. 1 x bat does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account on 1 x bat, please contact us immediately at [email protected].

Upon receiving a report of a potentially underage account, 1 x bat will suspend the account immediately and carry out an age verification check. If the account holder is confirmed to be under 18, the account will be permanently closed, all funds will be returned to the payment source, and any winnings will be forfeited. Any personal data collected from the underage user will be deleted as soon as legally permissible.

10 Security Measures

1 x bat takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and the 1 x bat platform.
• Encryption at rest for all personal data stored on 1 x bat servers.
• Role-based access controls that limit which 1 x bat staff can access personal data, based on their job function.
• Regular security audits and penetration testing of the 1 x bat platform and infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Automated monitoring systems that detect and alert on unusual access patterns or potential security incidents.

While 1 x bat takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your 1 x bat account has been compromised, change your password immediately and contact support at [email protected].

11 Changes to This Policy

1 x bat may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When changes are made, the updated policy will be published on this page with a revised "last updated" date. For significant changes that affect how we use your data, 1 x bat will notify registered players via their registered contact method before the changes take effect.

We encourage you to review this page periodically to stay informed about how 1 x bat protects your privacy. Continued use of the 1 x bat platform after any update to this policy constitutes your acceptance of the revised version. If you do not agree with any changes, you should stop using the platform and contact support to close your account and request deletion of your data.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1 x bat handles your personal data, please get in touch with the 1 x bat privacy team. We are committed to resolving privacy concerns promptly and transparently.

You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe that 1 x bat has not handled your personal data in accordance with applicable law. We would, however, appreciate the opportunity to address your concern directly before you escalate to a regulatory body.